Supersedes v2.3.
Trakabl is operated by Trackd Co Pty Ltd (ABN 35 698 405 462). These Terms of Service ("Terms") are a legal agreement between you ("you" or "User") and Trackd Co Pty Ltd (ACN 698 405 462, ABN 35 698 405 462), an Australian private company based in the Australian Capital Territory, Australia ("Trakabl", "we", "us" or "our"). They govern your access to and use of the Trakabl application (on the web and, when available, as an app for iPhone and Android), the website at trakabl.app, and all related features and services (together, the "Service").
When you create an account, we ask you to confirm, through affirmative steps, that you agree to these Terms, our Privacy Policy and our Medical Disclaimer; and, through a separate step, that you explicitly consent to our processing of your health-related data (see the Privacy Policy). The Privacy Policy and Medical Disclaimer are incorporated into these Terms by reference. We record which version of each document you accepted, and when. If you do not agree, do not use the Service.
1. Who can use Trakabl (eligibility)
You may use Trakabl only if you are at least 18 years old and have the legal capacity to enter into a binding contract. During signup you must provide your date of birth, which we check to confirm you are at least 18; we record your confirmation. We may suspend or close any account where we reasonably believe this is untrue.
You are responsible for ensuring your use of the Service is lawful where you live and where you access it. See Section 4.
2. What Trakabl is, and what it is not
Trakabl is an information and self-tracking tool for informed adults. It lets you record, organise, and review your own protocols (anabolic compounds, peptides, SARMs, hormones, ancillaries, and supplements) along with doses, inventory, images of bloodwork you upload, body metrics, progress photos, and journal notes, and it computes your own figures back to you (such as remaining inventory, doses remaining, and how consistently you have logged).
Trakabl does not read, interpret, or assess anything you upload. Bloodwork you add is stored as a dated image for you to look back on; we do not extract the values from it, compare them to any reference range, or tell you what they mean. The markers you record in your journal are your own self-ratings, presented back to you as you entered them.
Trakabl is NOT a medical device, a pharmacy, a laboratory, a telehealth or healthcare provider, a source of medical advice, or a means to obtain, buy, sell, or source any substance. We do not supply, prescribe, recommend, dose, diagnose, titrate, or advise. The Service informs and records; it does not make decisions for you.
Paying for a subscription does not change any of this. A paid plan buys access to software features. It does not buy medical advice, clinical supervision, monitoring, or any form of oversight of what you are doing, and nobody at Trakabl reviews your protocol.
3. No medical advice
Nothing in the Service is medical advice and nothing in it should be relied on as a substitute for advice from a qualified healthcare professional. Always consult a suitably qualified professional before starting, stopping, or changing any substance, medication, or protocol. This is set out in full in our Medical Disclaimer, which forms part of these Terms.
Computed values are not instructions. Reconstitution, concentration, remaining-inventory, and similar figures shown in the Service are calculated solely from the information you enter. They are arithmetic performed on your own inputs, not dosing instructions, recommendations, or verified results. Trakabl does not measure, prepare, or administer any dose; you do that yourself, outside the app. You must independently verify any calculation before relying on it, particularly before preparing or administering any substance, and you must not rely on a computed value that appears incorrect or inconsistent with your own records.
Half-life curves are estimates. They are modelled from published average half-lives and the doses you log, not measured in your body, and real levels vary from person to person.
Reminders are a convenience, not a safety system. If you turn on reminders, they depend on your browser, your device, your operating system, and a push service we do not control, any of which can delay or drop a message. Do not use Trakabl as your only safeguard against a missed, doubled, or mistimed dose.
4. Substances, legality, and harm reduction
Many substances you may choose to track with Trakabl, including anabolic androgenic steroids, certain peptides, SARMs, hormones, and other compounds, are controlled, prescription-only, or otherwise regulated in many countries, and may be illegal to possess, use, import, or supply without authorisation.
Trakabl is a record-keeping tool only. It does not sell, supply, source, promote, facilitate, or enable the acquisition or use of any substance. Recording a substance in Trakabl is not a statement that it is safe, legal, effective, or appropriate for you. The built-in compound catalogue exists solely so that you can identify, label, and organise your own records; the inclusion of a substance in the catalogue is not a recommendation, promotion, advertisement, or offer to supply that substance, and the catalogue contains no information about how to obtain any substance. You alone are responsible for understanding and complying with every law that applies to you.
Trakabl is built on a harm-reduction principle: adults who have already chosen to use these compounds are safer keeping accurate records than keeping none. Providing a tool to record those choices is not an endorsement of them.
You pay us for access to record-keeping software. You are not paying us for any substance, for access to any substance, or for anything to do with obtaining one.
5. Your account
You must give accurate information and keep it current, including the email address on your account, which is where billing notices from our payment processor are sent. You are responsible for keeping your login credentials secure and for all activity under your account. Tell us promptly if you suspect unauthorised access. You may not share your account or let anyone else use it.
6. Acceptable use
You agree that you will not:
- use the Service for any unlawful purpose, or in breach of any law that applies to you;
- enter or manage another person's data without their authority;
- copy, scrape, reverse-engineer, decompile, or attempt to extract the source code or underlying data of the Service, except where the law expressly permits it;
- resell, sublicense, rent, or commercially exploit the Service without our written permission;
- interfere with, overload, or disrupt the Service or its security, or upload malicious code;
- use the Service to advertise, solicit, offer, buy, sell, source, or otherwise facilitate the supply of any substance, or to share sourcing information (including vendor names, links, prices, or contact details) with any other person;
- create more than one account in order to obtain more than one free period or offer, or otherwise attempt to obtain paid access without paying for it;
- infringe our intellectual property or anyone else's; or
- present yourself, using Trakabl, as a medical professional or as giving medical advice to others.
7. Your content and data
You own the data you enter, including your cycles, doses, journal entries, body metrics, progress photos, and the bloodwork images you upload ("Your Content"). You grant us a limited, non-exclusive licence to host, store, process, and display Your Content solely to operate and provide the Service to you, for as long as needed to do so. We do not sell Your Content. How we handle it is described in the Privacy Policy.
You are responsible for the accuracy of Your Content. You can delete your own data at any time from within the Service, on any plan, and you can request deletion of your whole account as described in the Privacy Policy.
We do not delete, hide, hold back, or restrict access to anything you have logged in order to pressure you into paying. If you stop paying, your records stay where they are and stay visible to you, as described in Section 12.
8. Service availability and changes
Trakabl is under active development. Features change, are added, and are sometimes removed, and we may not always get it right.
Except for your Non-Excludable Rights (Section 21), which continue to apply in full, we do not guarantee any particular level of uptime, that the Service will be uninterrupted or error-free, or that it will always be available.
While we take reasonable steps to protect and back up your data, you should keep your own copies of anything important to you, especially the original bloodwork images and photos you upload, which we may not be able to restore.
If you give us feedback, ideas, or suggestions about the Service, you agree that we may use them to improve the Service without restriction and without any obligation or payment to you.
9. Plans, prices, and payment
Trakabl has a free plan and a paid plan, Trakabl Pro. On the free plan you can log doses and get reminders, with limits on how much you can add, for example how many compounds you can run at once. The limits are shown in the app. Pro removes them and adds advanced half-life metrics. Pro is billed weekly, monthly or yearly, at the prices shown in the app before you subscribe.
On the web, prices are shown in US dollars and are charged in US dollars. We may offer additional currencies in future; if we do, the currency you are charged in will be shown to you before you commit. If your card is issued in another currency, your bank or card issuer will convert the amount and may add its own conversion or foreign-transaction fee. That fee is set by them, not by us, and we do not receive it.
The exact price, billing period, currency, and the date of your first charge are shown to you in the Service before you commit. Those displayed terms, not this section, are what you agree to. We will not charge you without your agreement. Prices shown may be exclusive of applicable taxes where the law requires us to collect them; where that applies, the tax is shown before you commit.
When you subscribe on the web, Trackd Co Pty Ltd is the merchant of record. Payments are processed by Stripe. Your card details go from your browser to Stripe directly and are never stored on or passed through our servers. Stripe handles your payment information under its own terms and privacy policy.
Subscriptions bought in our apps. If you subscribe inside our iPhone or Android app, you buy the subscription through Apple's App Store or Google Play (an "app store subscription"). Apple or Google takes the payment and holds your payment details. The price and currency are the ones the store shows you before you confirm, which may be in your local currency and may differ from the web prices above, and the store's own terms apply to that payment. Sections 10 to 16 say where an app store subscription works differently.
We may grant complimentary or discounted access to particular accounts at our discretion, for as long as we operate the Service.
Waitlist offers. Founding group offer: when you and 2 friends who joined through your link have all confirmed your waitlist emails, each of you gets 50% off Trakabl Pro for as long as your Trakabl account exists, on any plan. Limited to the first 100 groups completed before Trakabl launches. It applies to the email you joined with, isn't transferable and has no cash value.
Every confirmed waitlist member who doesn't already have Pro gets 14 days of Trakabl Pro free at launch.
10. Free trial
We do not currently offer a free trial. If we offer one in future, its length and the date it would turn into a paid subscription will be shown to you before you start it. If a trial is offered in our iPhone or Android app, Apple or Google runs it: the store takes your payment method, shows you when the trial ends, and converts it unless you cancel in your store settings before then.
11. Billing and renewal
Paid subscriptions are billed in advance for the billing period you choose and renew automatically at the end of each period at the then-current price for that plan, until you cancel.
How we tell you about upcoming charges. We do not send billing emails ourselves. Before a charge, you may receive:
- notices inside the app, which appear when you next open it;
- a web push notification, if you have turned push notifications on and your browser and device deliver it; and
- billing emails sent by Stripe to the email address on your account, including receipts and, where Stripe's settings provide for it, a notice before a renewal.
For an app store subscription, Apple or Google bills you and sends its own receipts and renewal notices, in place of the emails from Stripe described above.
Please read this part carefully. If you have push notifications turned off and you do not open the app, an email from Stripe may be the only notice you receive before a charge, and we cannot guarantee that any particular email is sent or delivered. Keep the email address on your account current, and check your subscription in the Service if you are unsure when your next charge falls.
12. Cancellation, and what happens afterwards
You can cancel at any time from within the Service, without contacting us. An app store subscription is the exception: cancel it in your Apple account or Google Play subscription settings, because deleting the app or your Trakabl account does not cancel it. Cancellation takes effect at the end of your current billing period. You keep full access for every day you have paid for, and you are not charged again.
When a paid period ends without renewal, your account moves to the free plan. That means:
- Everything you have logged stays in your account and stays visible to you, for as long as we operate the Service.
- Nothing is deleted, hidden, or held back.
- You can keep logging and keep your reminders, within the free plan's limits. Pro features, such as advanced half-life metrics, stop.
- If you track more compounds than the free plan covers, you choose which stay active. The rest are paused: their schedules and reminders stop, and every dose you logged is kept. You can turn them back on when you subscribe again.
- You can still delete your own data, change your settings, and close your account.
- You can subscribe again at any time and your records will be there.
We do not withhold your data to make you pay.
13. Retention offer
If you cancel, we may offer you a one-time extension: one free billing period, capped at one month. This offer is available once per customer, and it expires shortly after it is shown. It applies to subscriptions bought on the web, because an app store subscription is cancelled outside Trakabl.
If you accept, your cancellation is lifted and your subscription continues. Before you accept, we show you the date of your next charge. Your subscription will renew on that date at the normal price for your plan unless you cancel again, which you can do at any time in the same way.
If you decline the offer, let it expire, or leave the screen, your cancellation stands.
14. Refunds
If you think you should get a refund, ask us in the app. Every request is read by a person, not a machine.
We usually reply within 2 business days. That is a target we aim for, not a guarantee.
Outside your Non-Excludable Rights (Section 21), refunds are at our discretion, and we do not generally refund the unused part of a billing period, because cancelling keeps your access running to the end of the period you have paid for. Where a refund is due, it is issued through Stripe to your original payment method. Refunds for an app store subscription are decided and paid by Apple or Google under their own policies, and we cannot issue them: ask Apple at reportaproblem.apple.com, or Google through Google Play.
None of this limits your statutory rights. If you are entitled to a refund or another remedy under the Australian Consumer Law, or under any consumer-protection law that applies where you live, you will get it, whatever this section says. In particular, if the Service has a major failure, you may be entitled to a refund and you do not need our agreement to that.
15. Price changes
We may change our prices. We will give you reasonable advance notice of any change to a recurring price before it applies to you, and any new price will only take effect from your next billing period. If you do not agree to a price change, you can cancel before it takes effect. For an app store subscription, Apple or Google also tells you about a price change and, where its rules require it, asks you to agree before it applies.
16. Failed payments, suspension, and disputes
If a payment fails, our payment processor will retry it over a period of time. If you update your payment method while a payment is outstanding, we may retry the outstanding payment straight away. While that is happening we may keep your access on for a short grace period. If the payment is not collected, your subscription is cancelled and your account moves to the free plan as described in Section 12. For an app store subscription, Apple or Google handles failed payments and any grace period under its own rules; if it ends the subscription, your account moves to the free plan in the same way.
If you dispute a charge with your bank or card issuer (a chargeback), we may suspend paid access to your account immediately while the dispute is resolved. Your data remains intact and viewable, and you can still delete it or close your account. If you have a problem with a charge, please contact us first: we would rather fix it directly.
17. Consumers in the EU and UK
If you are a consumer in the EU or UK, you have a statutory right to withdraw from a purchase within 14 days. Because Trakabl is supplied digitally, by subscribing and starting to use a paid feature within that period you expressly request that we begin supplying the Service immediately and acknowledge that you lose the right of withdrawal once the Service has been fully supplied; where the Service has only been partially supplied, you remain entitled to withdraw in respect of the part not yet supplied.
18. Consumers in California
If you are a California resident, you can cancel an auto-renewing subscription at any time, online and without obstacle, and we will provide the disclosures and any renewal or price-change notices required by California's Automatic Renewal Law.
19. Intellectual property
The Service, including its software, design, and branding, is owned by us or our licensors and is protected by intellectual-property laws. We own the compilation, selection, and arrangement of the compound catalogue; some of the underlying factual data (such as substance names and aliases) may derive from public or third-party sources, and we make no proprietary claim over that underlying data itself. We grant you a personal, limited, non-transferable, revocable licence to use the Service for your own use under these Terms. No other rights are granted.
20. Third-party services
The Service runs on third-party infrastructure and uses third-party providers to operate. These are currently Supabase (database, authentication, and file storage), Vercel (hosting and content delivery), Stripe (payment processing on the web), RevenueCat (subscription status), Resend (email), Cloudflare (the waitlist's bot check), PostHog (usage analytics and error reports), and Google Workspace (our email inbox). If you use our iPhone or Android app, Apple or Google distributes it and sells any subscription you buy in it. If you choose to sign in with Google or with Apple, Google or Apple handles that sign-in. If you turn on reminders, notifications are delivered through the push service your browser uses, or, when our apps offer reminders, through Apple's or Google's notification service. We are not responsible for the acts or omissions of these providers, and their own terms may apply to the underlying infrastructure. The providers that process personal data on our behalf are listed in the Privacy Policy.
21. Disclaimer of warranties
Your statutory rights come first. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, warranty, right, or remedy that you have under the Australian Consumer Law, or under any other law that applies to you (including mandatory consumer-protection laws of the country where you live, such as those of the United Kingdom or the European Union), that cannot lawfully be excluded, restricted, or modified (your "Non-Excludable Rights"). Where the law permits us to limit our liability for a failure to comply with a Non-Excludable Right in relation to services, our liability is limited, at our option, to supplying the services again or paying the cost of having the services supplied again, except that this limitation does not apply where the law does not permit it, including for services of a kind ordinarily acquired for personal, domestic, or household use.
Subject to your Non-Excludable Rights, and otherwise to the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the catalogue data or any computed value (including reconstitution or inventory calculations) are accurate, complete, current, or suitable for you.
22. Limitation of liability
To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, arising from or related to your use of (or inability to use) the Service, or from any decision you make about any substance. Our total aggregate liability arising out of or relating to the Service is limited to the greater of AUD $100 or the total fees you paid us in the 12 months before the event giving rise to the claim.
Nothing in this section, or anywhere else in these Terms, excludes or limits any liability that cannot be excluded or limited by law. In particular, we do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any failure to comply with your Non-Excludable Rights, and the cap above does not apply to that liability.
23. Indemnification
You agree to indemnify us against claims, losses, liabilities, and reasonable costs (including reasonable legal fees) brought against us by a third party, or suffered by us, to the extent they arise from your breach of these Terms, your breach of any law, or Your Content. This indemnity is reduced proportionately to the extent that we caused or contributed to the relevant claim or loss, and it does not apply to anything caused by our breach of these Terms, our negligence, or our breach of law.
24. Termination
You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms, or where we reasonably need to for legal, security, or safety reasons. Where we do so and you have paid for a period you cannot use, we will refund the unused part unless your breach was the reason.
On termination, your right to use the Service ends.
You can always delete your data. You can delete individual records from within the Service at any time, on any plan, and you can delete your whole account at any time using the "Delete my account" control in the Service, or by contacting support@trakabl.app. That right is not conditional on paying us, on the state of your subscription, or on anything else.
When you delete your account, we remove your account data and your uploaded files immediately, and we clear the working copy held in the browser you delete it in. Records we are required to keep are retained for as long as the law requires. That includes payment and transaction records, some of which are held by our payment processor rather than by us. The full detail of what is removed, what is retained, and when, is in the Privacy Policy.
Cancelling and deleting are two different things. If you delete your account while a subscription bought on the web is active, we cancel it first, so that you are not charged for an account you have deleted. A subscription bought in our iPhone or Android app can only be cancelled in your Apple or Google settings, and deleting your account does not cancel it. Both cancelling and deleting are instant and self-service.
25. Changes to these Terms
We may update these Terms and our Privacy Policy from time to time. We'll show you any updated version in the app, and it applies to you once you select "Agree".
Minor updates that don't affect your rights, such as corrections or new contact details, may simply be given a new version number. If you don't accept an update, you can stop using Trakabl and close your account at any time.
We will never use your health data for a new purpose without asking for your consent first.
We record which version of each document you accepted, and when you accepted it. Changes will not apply retrospectively.
If we ever decide to discontinue the Service, we will give you reasonable advance notice, in the app and by any other channel we have, and a reasonable period during which you can retrieve a copy of your data before access ends.
26. Complaints, governing law, and disputes
Talk to us first. If you have a problem or complaint, please contact us at support@trakabl.app before taking any other step. We will try, in good faith, to resolve it with you quickly.
These Terms are governed by the laws of the Australian Capital Territory, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of the Australian Capital Territory and the courts entitled to hear appeals from them. Nothing in this section removes any mandatory consumer-protection rights you have where you live. If you use the Service as a consumer, the consumer-protection law of the country where you live may also apply to your use of the Service, and you may be entitled to bring proceedings in your local courts.
27. General
If any part of these Terms is found unenforceable, the rest stays in force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms; we may assign them to a successor (for example in a sale of the business). These Terms, together with the Privacy Policy and Medical Disclaimer, are the entire agreement between you and us about the Service. Sections that by their nature should continue after your account is closed or these Terms end, including Sections 7 (Your content and data), 19 (Intellectual property), 21 (Disclaimer of warranties), 22 (Limitation of liability), 23 (Indemnification), and 26 (Complaints, governing law, and disputes), survive termination. We are not liable for any delay or failure to perform caused by events beyond our reasonable control.
28. Apps from the Apple App Store and Google Play
This section applies if you download our app from Apple's App Store or from Google Play.
Apple. These Terms are between you and Trackd Co Pty Ltd only, not Apple Inc. We, not Apple, are solely responsible for the app and its content. Your licence to use the app is a non-transferable licence to use it on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that other accounts associated with you through Family Sharing or volume purchasing may also use it where those rules allow.
- Apple has no obligation to provide any maintenance or support for the app.
- If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app to you, if any. To the maximum extent permitted by law, Apple has no other warranty obligation for the app, and any other claims, losses, liabilities, damages, costs or expenses caused by a failure to conform to a warranty are our responsibility, to the extent these Terms do not exclude them.
- We, not Apple, are responsible for addressing any claims by you or a third party relating to the app or your possession or use of it, including product liability claims, any claim that the app fails to conform to a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
- If a third party claims that the app, or your possession and use of it, infringes their intellectual property rights, we, not Apple, are solely responsible for investigating, defending, settling and discharging that claim.
- You confirm that you are not located in a country subject to a United States Government embargo, or designated by the United States Government as a "terrorist supporting" country, and that you are not listed on any United States Government list of prohibited or restricted parties.
- You must comply with any third-party terms that apply when you use the app, such as your mobile network's terms.
- Apple and its subsidiaries are third-party beneficiaries of these Terms. Once you accept them, Apple has the right, and is deemed to have accepted the right, to enforce them against you as a third-party beneficiary.
Questions, complaints or claims about the app go to us, not Apple: Trackd Co Pty Ltd, support@trakabl.app.
Google. Google is not a party to these Terms and is not responsible for the app. Your use of Google Play is governed by Google's own terms.
Nothing in this section limits your rights under the Australian Consumer Law or any other consumer-protection law that applies to you.
29. Contact
Questions about these Terms? Contact us at support@trakabl.app.