We answer every one
Support
Write to support@trakabl.app and a person reads it. Tell us what happened and what you expected, and we will come back to you.
The quick answers
Cancel Pro
Bought in the iPhone app: iPhone Settings, your name, Subscriptions, Trakabl. Bought on the web: Profile, Billing, Manage. Cancelling keeps your plan running to the end of the period you have paid for.
Delete your account
Profile, then Delete account, inside the app or on the web. It removes your account and everything in it, including photos and reports. Cancel an App Store subscription first: deleting an account does not cancel it.
Reminders are not arriving
Open Profile, then Notifications, and check they are on there and for Trakabl in iPhone Settings. A reminder goes at each dose's own time, so a compound with no time set is reminded at 9am.
Get your data out
Write to us and ask. We will send you everything we hold on your account, and we answer data requests from anywhere, not only where the law requires it.
Trakabl is a tracking tool for adults, not a medical device, and it never tells anyone what to take. See the medical disclaimer.
Trackd Co Pty Ltd